Email intake

Set up whole-inbox forwarding for LFD scanning

Connect one or more operational inboxes to Conterminal so incoming messages can be checked for Last Free Day (LFD) shipment updates and included in the current-week morning digest.

6 minute setup · Updated July 23, 2026

Forward the inbox, not a keyword filter.

Conterminal classifies messages after they arrive. Gmail or Outlook rules that look for “LFD” will miss shorthand, replies, attachments, and conversations where the deadline appears later.

Before you start

  1. Choose the inboxes. Use operational or shared inboxes where shipment conversations occur. Do not forward a personal mailbox that contains unrelated or sensitive correspondence.
  2. Copy the workspace address. A tenant admin can open Settings → Email aliases and copy the address labeled “LFD conversations.” It is separate from the delivery-order document address.
  3. Repeat per inbox. If LFD conversations reach three shared inboxes, enable full forwarding in all three. They can use the same Conterminal LFD address for the workspace.

Forwarding sends Conterminal a copy. It does not give Conterminal permission to edit, delete, send, or organize messages in the source mailbox. Keep a copy in the original inbox.

Google Workspace or Gmail

Complete these steps on a computer for each selected inbox. Gmail's account-level forwarding sends every new non-spam message; no filter is needed.

  1. Sign in to the inbox that will send copies to Conterminal.
  2. Select Settings → See all settings.
  3. Open Forwarding and POP/IMAP (or Forwarding).
  4. Select Add a forwarding address and enter the workspace LFD address.
  5. Confirm Next → Proceed → OK. Gmail sends a verification message to Conterminal.
  6. Email support@conterminal.com with the source inbox and workspace name. A Conterminal admin will complete the forwarding verification.
  7. After confirmation, return to the forwarding settings and refresh the page.
  8. Select Forward a copy of incoming mail to the LFD address.
  9. Select Keep Gmail's copy in the Inbox, then Save Changes.
Google's automatic forwarding guide

Microsoft 365

Ask a Microsoft 365 administrator to configure mailbox-level forwarding. Shared mailboxes are the recommended source for team shipment conversations.

Shared mailbox

  1. Open the Microsoft 365 admin center.
  2. Go to Teams & groups → Shared mailboxes.
  3. Select the operational mailbox, then select Edit under Email forwarding.
  4. Enable Forward all emails sent to this mailbox.
  5. Enter the workspace LFD address and keep delivery to the original mailbox enabled.
  6. Select Save.

Licensed user mailbox

  1. In the Microsoft 365 admin center, go to Users → Active users.
  2. Select the mailbox owner, open Mail, then select Manage email forwarding.
  3. Enable Forward all emails sent to this mailbox.
  4. Enter the workspace LFD address, keep a mailbox copy, and save the change.

Microsoft 365 commonly blocks automatic external forwarding by default. If the test message bounces or never arrives, an admin should create a narrowly scoped outbound spam policy for only the selected mailbox and set automatic forwarding to On. Do not enable external forwarding for the entire organization.

Microsoft shared-mailbox guideMicrosoft forwarding-policy guide

Verify each inbox

  1. Send a harmless test message from an outside address to the source inbox.
  2. Use a subject such as Conterminal LFD forwarding test. Do not include real shipment data.
  3. Confirm the message remains in the source inbox.
  4. Ask Conterminal Support to confirm receipt and mark forwarding verified. The tenant admin can then activate the listener under Settings → LFD email scanning.

Repeat the test for every forwarding inbox. One successful test does not prove that a different mailbox or Microsoft policy is configured.

What Conterminal keeps

Stored for scanning
Normalized message text and delivery metadata needed to group conversations, identify shipment references, and prepare the digest.
Not stored by this listener
Raw MIME, original HTML, and attachments. The current source retention window is shown in workspace Settings and defaults to 90 days.

The digest is advisory. Extracted LFD dates do not update delivery orders, tracking status, or LongShorty. Inbox forwarding covers incoming mail; a sent-only message is not captured until it is included in a later incoming reply.

Troubleshooting

Gmail shows the address as unverified

Send the source inbox and workspace name to Conterminal Support so the verification message can be completed.

Microsoft 365 forwarding does not arrive

Check the mailbox forwarding address, then review the targeted outbound spam policy and any non-delivery report.

Only some conversations arrive

Remove keyword-based forwarding rules and enable mailbox-level forwarding for every new message in each selected inbox.