Shipper FAQ
Frequently asked questions.
- USDOT 674152
- MC 253723
- SmartWay® Transport Partner
- UIIA interchange carrier
- TWIC-credentialed drivers
- Certificates of insurance on request
Rates & fees
- How is a drayage rate built?
- Linehaul, fuel surcharge, and applicable charges for chassis, waiting time, storage, or special equipment. Check the quote for included services and rates.
- What's the difference between demurrage and per diem?
- Demurrage applies after free time at the terminal. Per diem or detention applies after the line’s free days outside the terminal, until empty return.
- Do you charge for a dry run?
- Yes. A dispatched trip that cannot be completed may be billed as a dry run. Dispatch checks availability, holds, and appointments before sending a driver.
- Are chassis included?
- Chassis are billed separately by the day, with applicable split or flip charges shown on the quote.
Operations
- Which terminals and ramps do you serve?
- APM Elizabeth, Maher, PNCT, Port Liberty Bayonne, Port Liberty New York, and Red Hook facilities; ExpressRail Elizabeth, ExpressRail Newark, CSX Kearny, and NS Croxton.
- Who books terminal appointments?
- Pig-Tainer dispatch books and manages terminal appointments.
- How do you handle empty returns?
- Dispatch checks the steamship line’s current acceptance by location and equipment type before return.
- Can you take a container my warehouse can't receive yet?
- Yes. We can pre-pull to secured yard storage and deliver at your receiving appointment. Dispatch compares costs before approval; chassis and line detention may still apply.
- Do you handle overweight, reefer, hazmat, or in-bond freight?
- Yes, subject to cargo, equipment, permit, and terminal requirements. Send shipment details for review before booking.
Working with us
- How fast do I get a quote?
- The quote builder returns a preliminary estimate. The rates desk confirms final pricing; complex moves may require more information.
- Are you insured? Can I get a COI?
- Yes. Request a certificate of insurance from dispatch. Operating authority and UIIA standing are available for compliance checks.
- What updates will I actually get?
- Availability, appointment, pickup, delivery, and empty-return status, plus updates when a plan changes.
- Do you support EDI or API connections?
- API and flat-file integrations are available. Send your TMS requirements and volume so we can confirm the connection scope.
Request a quote
The rates desk reviews your request and confirms final pricing.